Responsible Gaming
at crwin

crwin was built with Bangladeshi players in mind — and central to that mission is the belief that online gaming must be a safe, transparent, and enjoyable activity. Responsible gaming is not a legal checkbox for us; it is a genuine operational priority that shapes how we design our platform, train our staff, and engage with our community.

We recognise that a small number of players may develop unhealthy relationships with gambling. crwin is committed to providing those individuals with fast, effective tools and clear pathways to get help. Our platform is designed so that every player can set their own boundaries, access support without stigma, and exit the platform safely if they choose to.

Every crwin team member who interacts with players receives training in responsible gaming awareness. We cooperate with internationally recognised problem gambling research bodies and continuously review our policies to reflect best practices. Our responsible gaming framework covers four main pillars: prevention (age controls, account checks), intervention (limit tools, time-outs), support (access to help resources), and exclusion (self-exclusion and account closure).

Age verification is not optional at crwin. It is a mandatory step in our onboarding process and an ongoing obligation. We may request updated verification documents at any time if we have reason to believe that a player's stated age is inaccurate. Any player found to have provided false age information will have their account permanently closed and any winnings forfeited.

We also encourage parents and guardians to take an active role in preventing underage access. If you share a device with a minor, please ensure that your crwin account credentials are not accessible to them, and consider using device-level parental control software to restrict access to gambling websites.

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gambling. At crwin, we make self-exclusion straightforward, fast, and effective. You do not need to provide a reason, and our team will not attempt to persuade you to stay — your decision to exclude is final and will be actioned immediately.

To initiate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion duration (or state that you wish to exclude permanently). Your request will be processed within one hour of receipt, 24 hours a day, 7 days a week.

During a self-exclusion period, crwin will: immediately suspend account access, block all deposit methods, suppress all marketing and promotional communications, and prevent any new account registration from the same email address, mobile number, or device fingerprint. Any balance remaining in the account at the time of exclusion will be processed as a withdrawal to your registered payment method.

Managing how much you deposit is one of the simplest and most effective ways to stay in control of your gambling. crwin allows every player to set binding deposit limits on their account — limits that the platform itself enforces, regardless of what payment methods you use.

You can set the following types of deposit limits on your crwin account:

• Daily Deposit Limit: A maximum total deposit amount within any 24-hour rolling window, denominated in Bangladeshi Taka (৳ BDT).
• Weekly Deposit Limit: A cap on the total you can deposit across any 7-day rolling period.
• Monthly Deposit Limit: A ceiling on deposits over any 30-day calendar month.

Deposit limits take effect immediately when you request a reduction. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit comes into force — this gives you time to reconsider. To set or adjust your deposit limits, contact our support team at [email protected].

In addition to deposit limits, crwin encourages players to track their own session spending using the account history feature, which provides a complete record of all transactions, bets placed, and outcomes over any date range you choose.

Sometimes you need a short break without committing to a full self-exclusion. crwin's time-out feature is designed for exactly that scenario — a temporary pause that blocks access to your account for a defined period while keeping the account intact for when you return.

Unlike self-exclusion, a time-out period expires naturally and your account becomes accessible again without you needing to take any further action. However, if at any point during your time-out you feel you need a longer break, you can upgrade the time-out to a full self-exclusion by contacting support.

To activate a time-out, email [email protected] with the subject "Time-Out Request", your registered username, and your preferred duration. The time-out will be applied within one hour.

Problem gambling can develop gradually and is often difficult to recognise from within. crwin encourages all players to regularly reflect on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem rather than a pastime:

• Spending more money on gambling than you originally planned or can afford to lose
• Borrowing money, selling possessions, or taking loans to fund gambling
• Chasing losses — continuing to play in an attempt to win back money you have already lost
• Lying to family members or friends about the amount of time or money spent gambling
• Feeling anxious, restless, or irritable when not gambling or when trying to reduce gambling activity
• Neglecting work, study, family responsibilities, or personal relationships because of gambling
• Using gambling as a way to escape stress, anxiety, depression, or difficult life situations
• Repeatedly failing to stick to limits or decisions you made about your gambling
• Thinking about gambling constantly, even when you are doing other things

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to take a break using our time-out or self-exclusion tools and to reach out to a professional support organisation. Early action makes recovery significantly easier.

If you or someone you know is struggling with gambling-related harm, please reach out for help. Speaking to a professional is a sign of strength, not weakness. The following support channels are available to players in Bangladesh:

crwin's support team is trained to handle responsible gaming enquiries with sensitivity and discretion. When you contact us about a gambling concern, you will not be judged, pressured, or sold to — our only goal in that conversation is to help you access the tools and resources that are right for your situation.

We also recommend speaking with a trusted family member, friend, or healthcare professional if you feel comfortable doing so. Social support is one of the most effective elements of recovery from problem gambling, and involving people you trust in your decision to seek help can make a significant difference to your outcomes.

Keeping children and young people away from online gambling is a responsibility shared between crwin, parents, guardians, and caregivers. While crwin enforces strict age verification at the point of registration, we strongly encourage households with minors to take additional precautions at the device and network level.

Practical steps parents and guardians can take include:

• Password-protect devices that are used to access the crwin platform, and never share your crwin login credentials with children.
• Use parental control software on family devices to block access to online gambling websites. Many free and paid solutions are available for Android, iOS, Windows, and Mac operating systems.
• Enable network-level filtering through your internet service provider (ISP) or home router to block gambling-category websites across all devices on your home network.
• Log out of your crwin account after each session rather than remaining permanently logged in on shared devices.
• Talk openly with children about responsible attitudes toward money, risk, and gambling as they grow older — education is the most durable form of protection.

If you suspect that a minor has accessed or registered on the crwin platform, please contact us immediately at [email protected]. We will investigate the matter urgently, close the account, and return any deposited funds to the originating payment source without delay.